Complaints
Our complaints procedure and how to contact us if something is not right.
We want to hear from you
If something has not gone as you expected, please tell us. We would rather put it right than have you stay unhappy.
How to make a complaint
Contact [COMPLAINTS CONTACT] by any of the following. Please say that it is a complaint and include your name, how to reach you and what happened.
- Email: [EMAIL]
- Phone: [PHONE]
- Post: [REGISTERED COMPANY NAME], [STREET ADDRESS], [TOWN], [POSTCODE]
What happens next
We will acknowledge your complaint within [ACKNOWLEDGEMENT TIME] and look into it fairly. We aim to give you a full reply within [RESPONSE TIME]. If we need longer, we will tell you why and when to expect an answer.
If you are still not satisfied
You may be able to take your complaint to our professional body, Institute of Chartered Accountants in England and Wales (ICAEW). Its website explains what it can look at and how to contact it.
If your complaint is about how we have used your personal information, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk.